Toolkits

Toolkits to help you with your day to day operations.

19 January 2017 XLSX (288kB) HQN complaints toolkit

HQN complaints toolkit

We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of…

06 October 2014 DOCX (153kB) Section 20 Toolkit

Section 20 Toolkit

Leasehold consultation as set out in Section 151 of the Commonhold and Leasehold Reform Act 2002 (CLRA 2002) is a…

06 October 2014 DOCX (341kB) Section 20 Toolkit - Section 5

Section 20 Toolkit - Section 5

Qualifying works that are being carried out under an existing Qualifying Long Term Agreement

06 October 2014 DOCX (342kB) Section 20 Toolkit - Section 6

Section 20 Toolkit - Section 6

Qualifying works not being carried out under a Qualifying Long Term Agreement where ‘Public Notice’ is…

06 October 2014 DOCX (343kB) Section 20 Toolkit - Section 7

Section 20 Toolkit - Section 7

Qualifying works not being carried out under a Qualifying Long Term Agreement where “Public Notice” is…