Leasehold Excellence Network Networks

Privacy statement

At HQN, we take your right to privacy very seriously.

When you register your details with HQN, you will be asked to accept our privacy policy, i.e. to confirm that you agree to our use of any personal information that we may collect from you. If you do not give your consent, you will not be able to register with us as we will be unable to provide our online services and facilities to you. You can withdraw your consent to our use of your personal information at any time by emailing requesting us to do so.

Our privacy policy is straightforward.

1. Collection of information

When you register on HQN, you may be required to provide us with the following information: your name, email address, postal code, gender, age and password. In addition, you may choose to provide HQN with additional information about yourself including: your postal address, ethnic background, education, marital status and employment status.

We may request further information from you at a later date should you wish to use other HQN services or request one of our newsletters.

HQN bulletin board messages are monitored by HQN staff. HQN reserves the right to decide what information is inappropriate and what content may be offensive to other website visitors. Such information may be removed entirely from our website services without notification.

2. Subscribers

If you decide not to become a member of HQN but wish to subscribe to one or more of our newsletters we will need to collect your email address in order to send our newsletters to you. We will not use your email address for any other purpose.

3. Sensitive information

We are required by law to advise you that occasionally the selections you make when using our services may indicate information about you that you may regard as sensitive such as the state of your health or your sexual orientation. As with all of the personal information you provide to us, you can be assured that any sensitive information you choose to supply to us will only be used in accordance with this privacy policy.

4. How we use the information you provide

We use the information we collect, and you provide, to supply our services to you. In some instances this may require us to share this information with our partner organisations, affiliates or other members of our group.

5. Third parties

In order to provide the services of our third party partners to you, we may need to pass your personal information to them. In this case we will require our partners to abide by the terms of our privacy policy. As a convenience to our members we may from time to time provide links to third party websites that are not affiliated with HQN although HQN references may appear on these sites.

If you provide any personal information to the operators of these sites their use of your personal information will be subject to the privacy policy applying to their site, which may not be the same as the HQN privacy policy. We advise you to read any third party privacy policy carefully before providing any personal information to a third party.

6. Contact

We, our partners and the third parties to which you choose to submit any personal information may contact you via our web services or by letter, fax, email or telephone to provide services and facilities to you.

7. Transfer

Please note that some of our third party partner organisations may not maintain a data protection policy such as our own.

8. Chat rooms and bulletin boards

Please note that some of our chat rooms and bulletin boards may be open to the public and if you choose to disclose personal information in these areas you are consenting to its unrestricted distribution throughout our website and to other members or visitors.

9. General

Your personal information will be held and used by us in accordance with UK data protection legislation. We may change this privacy policy from time to time. Any change will take effect once the revised privacy policy is available from our website.

If you have any queries about this privacy policy, please email us at or write to us at HQN Limited, Rockingham House, St Maurice's Road, York YO31 7JA. Alternatively, you can telephone us on 0845 4747 004.