Leasehold Excellence Network Networks

The benefits of joining the Leasehold Excellence Network

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Members of the Leasehold Excellence Network enjoy a wide range of benefits, from good practice information, research and benchmarking, advice, and regional best practice workshops to access to specialist support.

The benefits of joining the LEN include:

  • Benchmarking:

    take part in two major benchmarking exercises each year - satisfaction and performance, service charges and value for money. Get the report and summary as well as the raw data.

  • Research:

    tell us what you’d like to know more about - we’ll carry out research on topical issues.

  • News on the block:

    the latest news emailed directly to you or accessed through our website.

  • Positive practice:

    our positive summaries encapsulate our members' best practice.

  • Briefings:

    we commission experts to write briefings that explore and analyse key issues in detail sector or explain the current 'hot topic' in depth.

  • Sharing best practice - 'ask the members':

    if you want to draw on the experiences of others we put a call out to all our members asking for their good practice help. All examples are collated and summarised and shared with the entire network.

  • Advice and guidance – 'ask the expert':

    if you have a problem we have a team of experts who can give you advice either by phone or email.

  • Members-only best practice workshops:

    we facilitate members-only workshops hosted by members around the country. They cover key topics such as leaseholder satisfaction, management fees, service charges, engaging with leaseholders, value for money and management fees.

  • Access to the website and information store:

    all of our good practice, benchmarking and research is stored on the Network's website.

  • Discounts on in-house support and HQN accreditation:

    benefit from discounted rates on our leaseholder support including interim and project management, training and development , reviews and service improvement. Let the world know how good your service is with HQN Accredit: Leasehold Management.

The LEN brochure

The LEN brochure

PDF (490kB)

Download our network brochure for further information

Join The Leasehold Excellence Network

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The 'one-stop-shop' for all social housing leasehold and home ownership issues: guidance, good practice, research and benchmarking, briefings and summaries, and access to expert help.